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Dwayne Tulloch is Digicel Antigua's new CEO

Friday, January 19, 2018

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KINGSTON, Jamaica — Digicel today announced the appointment of Dwayne Tulloch as the new Chief Executive Officer for its Antigua and Barbuda operations effective immediately.

Tulloch's responsibilities include delivering operational excellence across all channels while adopting a digital-first approach to offering the best communications experience to all customers, the telecoms company said.

As part of this role, Digicel in a release said Tulloch will also have oversight of Digicel's Montserrat operations, where he will focus on helping to grow the GSM and home entertainment operations in that island.

A Jamaican by birth, Tulloch brings over 12 years telecommunications experience to this role. He joined Digicel Jamaica as Service Delivery Manager in 2012, and one year later, he was promoted to Customer Care Director.

During his four-year tenure as Customer Care Director, he is said to have transformed the way Digicel interacted with its customers by formalising customer engagement via social media platforms and with the introduction of Live Web Chat.

In his most recent role as Director of Operations for Digicel Jamaica, where he had responsibility for managing the Customer Care Project Management Office across both mobile and home entertainment units, he successfully led and executed the implementation of local number portability in Jamaica as well as the establishment of the Jamaica Customer Care unit, which now serves 14 English-speaking markets.

Taking over from Janice Sutherland who exits the business to pursue personal ventures, Tulloch said, “We want our customers across Antigua and Barbuda and Montserrat to know that Digicel is invested in delivering the best communications and entertainment experience to them. We are committed to listening to our customers and designing products and services that, even more than before, place them at the forefront of our operations. Ultimately, our aim is to ensure that customers are fully satisfied with choosing Digicel as their provider of choice for mobile, home entertainment or ICT services.”

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