Scotia's unconscionable policy

Letters to the Editor

Scotia's unconscionable policy

Thursday, May 07, 2020

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Dear Editor,

On May 5, 2020, at about 8:40 am, I went completely berserk in the Scotiabank Liguanea Branch.

I was astonished by my behaviour, to say the least, as this is the first time in the history of my existence that I had behaved in such a manner. I never used curse words. Thus, I have narrowed down my conduct to a moment of insanity.

Insanity brought about by the insensitive, unconscionable, and callous attitude of the bank towards its customers. The bank has, over time, shown that they have absolutely no regard for us, treating us with disdain, and now confirming this notion by using COVID-19 as a guise to further ostracise us.

After standing in a line outside the bank, in the sun, representatives of the bank had the gall to come and tell customers that they were no longer encashing cheques. Thus, customers can either deposit these cheques at the ABM for those with accounts at the bank, or return to the entity that issued the cheques and have them contact the bank.

This was done with absolutely no compassion for the little man/woman who would have left from wherever and was coming to encash a cheque and collect his/her little pittance to purchase well-needed supplies. This is the nth degree of callousness.

And let us not forget that this is the same bank that has imposed several charges on customers, further eroding our already limited income.

Scotiabank is frustrating people and causing undue stress, with no protection for customers in sight, as those who are tasked with the responsibility to protect the Jamaican people have turned a blind eye, while the bank boasts about the billions in profit made each quarter.

Jamaican people need a bank that is accommodating, that truly cares about our needs, and that displays real empathy for our plight.

It is full time we show these people who have the power, being passive will not solve these issues, loyalty is not proving beneficial to us, it is time for action.

Kevin Chambers

kevinachambers@yahoo.com


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